This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I cannot log into my hotmail account via Firefox

  • 1 respuesta
  • 1 tiene este problema
  • 9 visitas
  • Última respuesta de McCoy

more options

when I try to log into my hotmail account as usual via Firefox I only get a blank page

when I try to log into my hotmail account as usual via Firefox I only get a blank page

Todas las respuestas (1)

more options

Maybe a different issue (and maybe not .... ), but of the utmost importance :

Your system details show that there are a lot of extensions installed that are browser hijackers, malware that you will need to get rid of :

FromDocToPDF 8.837.13.46585 (_65Members_@download.fromdoctopdf.com) Maps 100.3 (web@Maps) MyTransitGuide 8.837.13.47254 (_b7Members_@free.mytransitguide.com) Search Extension by Ask 50.100.12.64537 (_j5Members_@ext.ask.com) Search-Encrypt 2.2.16 (@search-encrypt) Template 100.7 (web@Template)

Go to the Firefox menu (≡) => Add-ons => Extensions

( Mac  : Command + Shift + A)

And remove the extensions.

As the extensions may have put some more malware on your system, let's run some malware scans :

Further information can be found in this article : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. They all work differently - what one program doesn't pick up, the other might.

Especially for Mac : https://www.malwarebytes.com/mac/

And : https://malwaretips.com/blogs/remove-mac-os-x-virus/

Modificadas por McCoy el