This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have problem with sync

  • 4 respuestas
  • 1 tiene este problema
  • 3 visitas
  • Última respuesta de velvetmoos

more options

Hi, I have a little problem with sync. I reinstalled my Windows. Completely And now I do not have my Mozilla bookmarks. It happened because I had forgot my Mozilla password and I reset a new password. When I logged in with a new password I have empty bookmarks. How can I recover my old bookmarks?

Hi, I have a little problem with sync. I reinstalled my Windows. Completely And now I do not have my Mozilla bookmarks. It happened because I had forgot my Mozilla password and I reset a new password. When I logged in with a new password I have empty bookmarks. How can I recover my old bookmarks?

Solución elegida

No, Sync is for Syncing devices (plural) so if you have them on another device you can get them, if not they are gone.

If you Formatted they are gone

If you Refreshed Win 10 they are on C:\ in Old.windows

Leer esta respuesta en su contexto 👍 0

Todas las respuestas (4)

more options

Hi, sorry to hear that. If you Refreshed Windows and not formatted then you can find it in the Folder old windows on C:\ The will be in the same file structure as this location (more or less).

fyi for the future, maybe email them to yourself :

Please let us know if this solved your issue or if need further assistance.

more options

Thanks for the help. But I installed windows with formatting :( I thought when I logged in with old password the bookmarks will remain. I thought they were somewhere in Mozilla's server or something like that

more options

Solución elegida

No, Sync is for Syncing devices (plural) so if you have them on another device you can get them, if not they are gone.

If you Formatted they are gone

If you Refreshed Win 10 they are on C:\ in Old.windows