This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Export function won't work in Thunderbird 5.9.1

  • 2 respuestas
  • 1 tiene este problema
  • 1 visita
  • Última respuesta de Jack2018

Jack2018
Jack2018
more options

I am trying to transfer email addresses from a 2009 ASUS laptop (running the Windows 10 update to the original Windows 7 O/S) to another computer. I have the latest version of Thunderbird 5.9.1 on both computers. When I try to export one of my address books on the ASUS Windows 10 computer to a USB stick using the Export function, I get the message "There are no more files" and the location on the USB stick is empty. When I try to export an address book from the other computer using the exact same steps, it is successful, so there is nothing wrong with the steps I am using: Insert USB stick and create new file. Open Thunderbird Address Book, highlight the address book to be transferred and click Tools > Export. Select the USB stick and new file on the left side. Click "Save". I can easily save other files to the USB stick outside of Thunderbird.

I am trying to transfer email addresses from a 2009 ASUS laptop (running the Windows 10 update to the original Windows 7 O/S) to another computer. I have the latest version of Thunderbird 5.9.1 on both computers. When I try to export one of my address books on the ASUS Windows 10 computer to a USB stick using the Export function, I get the message "There are no more files" and the location on the USB stick is empty. When I try to export an address book from the other computer using the exact same steps, it is successful, so there is nothing wrong with the steps I am using: Insert USB stick and create new file. Open Thunderbird Address Book, highlight the address book to be transferred and click Tools > Export. Select the USB stick and new file on the left side. Click "Save". I can easily save other files to the USB stick outside of Thunderbird.

Todas las respuestas (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

What address books are selected. I have all addrerss books selected and I get 20 save as dialogs as I have 20 address books.

Jack2018
Jack2018 Autor de la pregunta
more options

What I am doing now works fine with any other computer using Thunderbird and Windows 10. The problem with this computer is that when I click "Save" nothing happens except I get the message "There are no more files". There must be something wrong with either the Thunderbird settings or the Windows settings on this computer. I have also tried closing Thunderbird and re-opening, and shutting the computer off and restarting.