How do we solve crashing Firefox tabs and browser, particularly related to Gmail?
Question: How do we solve crashing Firefox tabs and browser, particularly related to Gmail?
Issue: Each time I load Firefox shortly thereafter my tab with Gmail crashes, as do others that are not taking up much memory thereafter, and the whole browser ends up crashing afterwards.
Note: This appears to be a software issue with the browser (since I'm seeing other threads like this one) and not a hardware issue (have fresh SSD for hard-drive, fresh Windows 10 boot, and extra RAM for a total of 12 gb RAM), but I could be wrong here.
Attempted Software Solutions: -Check off hardware acceleration -Exception for Gmail in AdBlock Plus -Disable AdBlock Plus -about:config → browser.tabs.remote.autostart;true → browser.tabs.remote.autostart;false
Last Seven Crash Reports: Report ID Date Crashed 07e2337e-de7c-4dba-b544-423a49c9706b 10/18/2018 3:18 PM 382a0943-b187-48b4-84d0-2e42cfb3fc47 10/18/2018 3:16 PM 55229644-00f4-4bde-8943-f9d8b160980d 10/18/2018 3:16 PM e5438107-afc8-46af-9474-5f790047e42a 10/18/2018 3:15 PM 1f7bb822-2ebd-4015-9515-55a60ac2a905 10/18/2018 3:14 PM 61b57866-762d-46ed-acca-07af41730742 10/18/2018 3:06 PM ed182ca2-eab2-4f53-9255-92c16380901d 10/18/2018 3:06 PM
Similar Threads (which sadly the recommendations did not resolve my issue): https://support.mozilla.org/questions/1217101 https://support.mozilla.org/questions/1143962 https://support.mozilla.org/questions/1197200 https://support.mozilla.org/questions/1033667
Please see below for full list of crash reports, unreported and reported, if you need more information.
I look forward to some help here, can't work without this PC up and running.
Sincerely, Mike
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Additional Crash Reports
Unsubmitted Crash Reports (Full) Report ID Date Crashed 07e2337e-de7c-4dba-b544-423a49c9706b 10/18/2018 3:18 PM 382a0943-b187-48b4-84d0-2e42cfb3fc47 10/18/2018 3:16 PM 55229644-00f4-4bde-8943-f9d8b160980d 10/18/2018 3:16 PM e5438107-afc8-46af-9474-5f790047e42a 10/18/2018 3:15 PM 1f7bb822-2ebd-4015-9515-55a60ac2a905 10/18/2018 3:14 PM 61b57866-762d-46ed-acca-07af41730742 10/18/2018 3:06 PM ed182ca2-eab2-4f53-9255-92c16380901d 10/18/2018 3:06 PM 879f714b-285a-42c1-8cb1-72ed32d3e154 10/18/2018 2:50 PM 6654459d-1b2a-4f3a-9baa-58bed8736769 10/18/2018 2:39 PM 2f02be64-7ec9-4c0d-b0c4-5716f5ae1694 10/18/2018 2:39 PM c21d02ea-5117-4a6f-a744-1ad2dd94d563 10/18/2018 2:39 PM 1da7ab1f-7c20-4d29-8c26-55cc40455f6c 10/18/2018 2:01 PM c354812e-4e36-4f61-9192-206151d07511 10/17/2018 5:51 PM 8278cc53-1ad7-4fdb-a60f-283d4413e4c0 10/17/2018 5:44 PM e9ceaec5-bb00-4d54-8d83-e1f3b2a36bbf 10/17/2018 5:41 PM e1fed399-99dd-461d-8522-8ea636964a01 10/17/2018 5:39 PM c2e95c96-3e78-4aa9-81d3-b7a9247f9e78 10/17/2018 5:38 PM ef665641-06fd-47ee-8063-c4271aa68326 10/17/2018 12:20 PM a5bbdab4-b678-41d9-abfe-acc8eaaba107 10/17/2018 12:01 PM bc32a453-4fd3-47b8-a6f7-70f3565591c4 10/17/2018 11:57 AM f0f4fb6c-908d-478d-a0b5-c4971083267d 10/17/2018 11:57 AM
Submitted Crash Reports (Full) Report ID Date Submitted bp-7b5564e3-03a0-4378-9e08-f95810181018 10/18/2018 3:03 PM bp-1eef7d54-bf1f-40aa-81ab-d401a0181018 10/18/2018 3:02 PM bp-4d7cfe0f-607a-4126-91a7-bf7fb0181018 10/18/2018 3:01 PM bp-edf2f0be-155d-42c0-b897-f36eb0181018 10/18/2018 3:00 PM bp-dfc529c3-d451-4b72-b4f2-047d90181018 10/18/2018 3:00 PM bp-9e2d9d21-3d32-4eb2-8bf3-5b6650181018 10/18/2018 3:00 PM bp-27d47671-0342-4ea7-917f-1ef0e0181018 10/18/2018 2:59 PM bp-5d412e76-779b-4af1-bb66-ea8ba0181018 10/18/2018 2:46 PM bp-1a8ae417-6a85-4d22-9a26-21ab30181018 10/18/2018 12:22 PM bp-e6430097-c459-4e32-8148-fd2d00181018 10/18/2018 12:21 PM bp-2c2d1fef-f61c-45f4-86ab-086790181018 10/18/2018 12:19 PM bp-bc2e58f8-d794-40c6-9557-c4c400181018 10/18/2018 12:19 PM bp-79e29c01-3d1f-47a6-8186-24dd90181018 10/18/2018 12:18 PM bp-e05f4fab-b235-4f99-b7f8-0c1ff0181018 10/18/2018 12:17 PM bp-d60abff0-ebe8-45c1-a7f9-a96ed0181018 10/18/2018 12:17 PM bp-75cb3eb4-861a-4629-a822-8ec060181017 10/17/2018 6:03 PM bp-8967b5fc-3b07-409d-a2de-380f70181017 10/17/2018 6:03 PM bp-abb1a9cd-0146-41d3-8677-c72800181017 10/17/2018 5:50 PM bp-044336d8-d3d4-4fa4-980c-19d2a0181017 10/17/2018 5:43 PM
Todas las respuestas (2)
Hi Mike, sorry to hear about this problem. Your crash reports have very diverse signatures, so there's no obvious "this is what it is that leaps out at me."
On the Modules tab, I am not sure what InputHost.dll is; it sticks out because it doesn't have a version number, which is strange.
Did this problem just start with your latest Firefox update on the 16th? I wonder whether the program files might be corrupted. I think this is worth a try:
Clean Reinstall
This takes about 5 minutes. It's not about your settings, it's about making sure the program files are clean (no inconsistent or alien code files). As described below, this process does not disturb your existing settings. It's not essential to uninstall Firefox, but you can if you like, saying No to any request about removing personal data.
It only takes a few minutes.
(A) Download a fresh installer for Firefox to a convenient location:
https://www.mozilla.org/firefox/all/
(B) Exit out of Firefox (if applicable).
If you use Microsoft Office, please change your default browser to Internet Explorer temporarily before the next step.
(C) Using Windows Explorer/My Computer (hold down the Windows key and press E to launch it), right-click > rename the program folder as follows (you might have one or both):
C:\Program Files (x86)\Mozilla Firefox =to=> C:\Program Files (x86)\OldFirefox
C:\Program Files\Mozilla Firefox =to=> C:\Program Files\OldFirefox
(D) Run the installer you downloaded in step (A). It should automatically connect to your existing settings.
Any improvement?
Jefferson, thank you for your prompt reply (think you got back in two or three hours!) and pardon the length of time for my reply, didn't quite know how to navigate back here to reply.
To answer your question in short your recommendation did not resolve the issue. I did a clean reinstall and yet the problem remained.
The culprit was not Firefox but Windows 10. I know this because the problem happened with each internet browser. I rolled back the updates to my computer where possible and without those additional updates the computer has had no more memory issues/browser crashes.
So, if you encounter a similar issue like this ahead of time also bear in mind that the issue may not be related to Firefox but to Windows 10 updates that do not jive with the hardware, as apparently was the case with mine.
Thank you for your time, it's much appreciated, Mike