This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Cannot download amazon software installer

rebmichael
rebmichael
more options

Just bought a program from Amazon, learned I had to install their software installer, downloaded it successfully buut will not open, says check internet connection or firewall. Connection is fine - do I have some firewall preventing it from opening?

Just bought a program from Amazon, learned I had to install their software installer, downloaded it successfully buut will not open, says check internet connection or firewall. Connection is fine - do I have some firewall preventing it from opening?

Todas las respuestas (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Thank you for sharing your add-ons list; I don't see an Amazon installer there (I don't see anything there, actually). So most likely it is a separate program that connects directly rather than through Firefox.

If you didn't buy extra security software, most likely you are using the Windows 10 built-in firewall. I don't know whether there are any special issues between Amazon's program and Windows. Probably it would be best to ask Amazon about it.