This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why won't my screenshot page won't open so I can see my screenshots

  • 2 respuestas
  • 1 tiene este problema
  • 1 visita
  • Última respuesta de James

more options

I can take a screenshot and I will see it in screenshots but when I click on the icon to see all of my other screenshots it seems to be stuck on a loading screen and never opens. Also the heart icon that was there so I can save shots indefinitely disappeared weeks ago and I'd like to get it back.

I can take a screenshot and I will see it in screenshots but when I click on the icon to see all of my other screenshots it seems to be stuck on a loading screen and never opens. Also the heart icon that was there so I can save shots indefinitely disappeared weeks ago and I'd like to get it back.

Todas las respuestas (2)

more options

Mozilla has retired the screenshots server functionality. You are seeing a weird experience because you are on a very old version of Firefox. Please update to Firefox 66.0.3 or later

more options

Modificadas por James el