This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

cannot install any addons

  • 1 respuesta
  • 1 tiene este problema
  • 5 visitas
  • Última respuesta de mozfellow

berwhale
berwhale
more options

Firstly all of my addons were disabled. Then I uninstalled and reinstalled firefox. Now I cannot install any addons because it gives an error that it cannot connect to the internet when trying to install an addon. I had a look at the support:

"Click the menu button and choose Options. Select the Privacy & Security panel. In the Cached Web Content section, the size of the cache must be at least 1 MB. Close the about:preferences page. Any changes you've made will automatically be saved."

But there is no "Cached Web Content" section in the Privacy & Security panel.

I am currently using chrome, and am disappointed that Firefox has malfunctioned so spectacularly.

Firstly all of my addons were disabled. Then I uninstalled and reinstalled firefox. Now I cannot install any addons because it gives an error that it cannot connect to the internet when trying to install an addon. I had a look at the support: "Click the menu button and choose Options. Select the Privacy & Security panel. In the Cached Web Content section, the size of the cache must be at least 1 MB. Close the about:preferences page. Any changes you've made will automatically be saved." But there is no "Cached Web Content" section in the Privacy & Security panel. I am currently using chrome, and am disappointed that Firefox has malfunctioned so spectacularly.

Todas las respuestas (1)

mozfellow
mozfellow
more options

Try what Chris Ilias suggested on my post:

Mozilla has rolled-out a fix for this. The fix will be automatically applied in the background within the next few hours, you don’t need to take active steps.

In order to be able to provide this fix on short notice, they are using the Studies system. You can check if you have studies enabled

  • Go to [=] > Options > Privacy & Security.
  • Make sure Allow Firefox to install and run studies is check marked.

I you had it disabled, you can disable studies again after your add-ons have been re-enabled.

They are working on a general fix that doesn't need to rely on this and will keep you updated.