This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I uninstalled ff and cant download to reinstall it using ie11 & windows7

more options

Have tried to run & save ff but something is preventing me from downloading the software....suspect it might be some sort of permission issue

Have tried to run & save ff but something is preventing me from downloading the software....suspect it might be some sort of permission issue

Solución elegida

Oh... can you download the full installer for Firefox on the other laptop and copy it over to the one that isn't working normally and install it that way?

Leer esta respuesta en su contexto 👍 1

Todas las respuestas (10)

more options

If you are downloading the tiny "stub" or "online" installer, it needs to connect back for more files and some firewalls block that.

Could you try the "full" or "offline" installer, which you can get from the following page (scroll down to your preferred language):

https://www.mozilla.org/firefox/all/

Any improvement?

more options

Tried the suggestion. Didnt work. During process, i get a message.....scanning alert and then ie quits working

more options

Are you able to download and run any of the cleaning programs listed in this article: Troubleshoot Firefox issues caused by malware.

more options

this article mentions malfunctions of ff.......my problem is I cannot download ff onto my laptop running ie11 & windows7

more options

Sometimes malware makes it impossible to install alternative browsers to prevent you from using anything except Internet Explorer. That is why I suggest trying malware cleaners.

more options

IE11 would not let me download any of the malware cleaning programs

more options

Okay, it sounds like you might need to use one of the advanced troubleshooting forums listed in that support article.

more options

Downloaded a malware program on another laptop, copied to the prob laptop & running scan now.

 Am thinking prob might be w windows or mcafee antivirus plus firewall
more options

Virus plus firewall

more options

Solución elegida

Oh... can you download the full installer for Firefox on the other laptop and copy it over to the one that isn't working normally and install it that way?