This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Bitdefender Trafficlight still won't install

  • 4 respuestas
  • 1 tiene este problema
  • 2 visitas
  • Última respuesta de James

pccobbler
pccobbler
more options

Before Mozilla's add-ons bug, I could install Bitdefender TrafficLight. Now, however, I receive the error message "Download failed. Please check your connection." Please fix this bug.

This is on multiple Linux distributions: Linux Mint Cinnamon, Gecko Linux Cinnamon and LXQt, and Sparky Linux LXDE. uBlock Origin and HTTPS Everywhere install with no problem.

Before Mozilla's add-ons bug, I could install Bitdefender TrafficLight. Now, however, I receive the error message "Download failed. Please check your connection." Please fix this bug. This is on multiple Linux distributions: Linux Mint Cinnamon, Gecko Linux Cinnamon and LXQt, and Sparky Linux LXDE. uBlock Origin and HTTPS Everywhere install with no problem.

Modificadas por pccobbler el

Solución elegida

You are running Firefox 60, according to your stats on the forum. This version didn't automatically get the fix for the issue with the add-ons.

You need to download this extension to fix the issue, if you have not done so already.

Leer esta respuesta en su contexto 👍 0

Todas las respuestas (4)

Wesley Branton
Wesley Branton
more options

Solución elegida

You are running Firefox 60, according to your stats on the forum. This version didn't automatically get the fix for the issue with the add-ons.

You need to download this extension to fix the issue, if you have not done so already.

pccobbler
pccobbler Autor de la pregunta
more options

Thanks for that reply. I was confused by the fact that some extensions installed, but not Bitdefender.

James
James
  • Moderator
  • Top 10 Contributor
more options

pccobbler said

Before Mozilla's add-ons bug, I could install Bitdefender TrafficLight. Now, however, I receive the error message "Download failed. Please check your connection." Please fix this bug.

Not a bug in Any Firefox version per say.

What happen was an unfortunate situation where an essential certificate used to sign many extensions expired.

https://blog.mozilla.org/addons/2019/05/04/update-regarding-add-ons-in-firefox/

Mozilla did provide updates for the Firefox 66.0 Release and the 60.0 ESR.

So 66.0.4/66.0.5 and 60.6.2esr/60.6.3esr has had certificates fixes.

Your Linux distro has likely had Firefox package updates for these versions for a while now as 66.0.5 and 60.6.3esr has been available since May 8th.

James
James
  • Moderator
  • Top 10 Contributor
more options

Wesley Branton said

You are running Firefox 60, according to your stats on the forum. This version didn't automatically get the fix for the issue with the add-ons. You need to ... to fix the issue, if you have not done so already.

Firefox versions since the 16.0.2 Release has not shown the minor version in UserAgent.

Many LTS Linux distros tends to provided Firefox versions on ESR channel which is currently at 60.6.3esr. The UA for 60.6.3esr shows as if you have 60.0. The OP is likely perhaps using 60.6.1esr or older and not updated to 60.6.3esr or even 60.6.2esr to be getting this error.

Actually if the user has changed the fingerprint preference from default one of the things it does is change the UA to appear as current ESR, in this case Firefox 60.0 ESR

Modificadas por James el