Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Accepting an update to 68.2.1 hid/wiped out my profile and emails and left an unlinked TB window behind. How do I get TB to funciton and recover the profile?

  • 1 respuesta
  • 2 tienen este problema
  • 3 visitas
  • Última respuesta de Wayne Mery

jbickhar
jbickhar
more options

Using Windows 10, when I accepted an update to TB 68.2.1 and then opened TB, the window was empty - no emails, no folders, no ability to use the drop-down menus. The menus were there but not linked to anything. Trying to use Troubleshooting Information, for example, led nowhere, thus eliminating the ability to use many of the solutions posted here. I've subsequently uninstalled and reinstalled TB 68.2.1 and located my profile and copied it into TB, but that accomplished nothing. TB does occasionally notify me that new emails have arrived (via the temporary box in the lower right corner), so that indicates that the program is on the computer. How does one make the TB window function and restore the profile?

Using Windows 10, when I accepted an update to TB 68.2.1 and then opened TB, the window was empty - no emails, no folders, no ability to use the drop-down menus. The menus were there but not linked to anything. Trying to use Troubleshooting Information, for example, led nowhere, thus eliminating the ability to use many of the solutions posted here. I've subsequently uninstalled and reinstalled TB 68.2.1 and located my profile and copied it into TB, but that accomplished nothing. TB does occasionally notify me that new emails have arrived (via the temporary box in the lower right corner), so that indicates that the program is on the computer. How does one make the TB window function and restore the profile?

Todas las respuestas (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Do Help > Troubleshooting > click about:profiles.

Please tell us, what profile names do you see there, and which one is in use? (screen shot is fine)