This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

can I use recovery key to get back in my account after my e-mail provider closed my account?

  • 1 respuesta
  • 1 tiene este problema
  • 4 visitas
  • Última respuesta de christ1

Bonnie Caudle
Bonnie Caudle
more options

Won't let me use second e-mail to log in my primary e-mail is closed , I have a recovery key. What can I do? I've had this account for years and don't want to start over with a new on. Please help. Bonnie Caudle. #

x @att.net

Secondary e-mails:

x @gmail.com x @outlook.com x @outlook.com


.edited phone# and emails from public and search/spam bots view as this is a public forum and not a ticket system or one on one chat or such.

Won't let me use second e-mail to log in my primary e-mail is closed , I have a recovery key. What can I do? I've had this account for years and don't want to start over with a new on. Please help. Bonnie Caudle. # x @att.net Secondary e-mails: x @gmail.com x @outlook.com x @outlook.com .edited phone# and emails from public and search/spam bots view as this is a public forum and not a ticket system or one on one chat or such.

Modificadas por James el

Todas las respuestas (1)

christ1
christ1
  • Top 25 Contributor
more options

The recovery key would give you access to your account in case you forgot and lost your account password.

Even though the email account tied to your Firefox account doesn't exist anymore, you should still be able to login to your Firefox account using that old email address. Then change the primary email address for the Firefox account. https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts