This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

arrow keys not working to select email messages in inbox

  • 2 respuestas
  • 1 tiene este problema
  • 9 visitas
  • Última respuesta de karlbu

karlbu
karlbu
more options

Recently, when attempting to use the up / down arrow keys to select different inbox messages, nothing happens. The selected message remains selected despite tapping away at the up / down arrow keys. I need to re-click on a message several times for the up / down arrow keys to function. But then it stops working again moments later. This is recent behavior.

I have configured: Options > General > Advanced > General scrolling to disable: - use autoscrolling - use smooth scrolling

Haven't made any changes to add-ins, which have been consistent for 6-months or longer.

Using T-Bird version 60.9.1 so as not to lose my favorite add-ins.

Thanks.

Recently, when attempting to use the up / down arrow keys to select different inbox messages, nothing happens. The selected message remains selected despite tapping away at the up / down arrow keys. I need to re-click on a message several times for the up / down arrow keys to function. But then it stops working again moments later. This is recent behavior. I have configured: Options > General > Advanced > General scrolling to disable: - use autoscrolling - use smooth scrolling Haven't made any changes to add-ins, which have been consistent for 6-months or longer. Using T-Bird version 60.9.1 so as not to lose my favorite add-ins. Thanks.

Todas las respuestas (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Do the F (forward) and B (back) keys work for moving through the messages? If they do, it suggests there is a hardware issue with the arrow keys. If F and B don't work, try running in safe mode (hold Shift when you launch TB).

karlbu
karlbu Autor de la pregunta
more options

Thanks. The 'F' key then allows me to engage the arrows, which indicates that possibly an add-on is interfering.

I appreciate your reply. Thanks again.