This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Creating new email account, firefox only creates input folder, no others. Other clients OK.

  • 4 respuestas
  • 1 tiene este problema
  • 2 visitas
  • Última respuesta de firefox662

firefox662
firefox662
more options

I have created two new email accounts with Ionos.co.uk (1and1) and I am now trying to set up these accounts in my Firefox client.

I have tried to do this several times, with two new ionos accounts, both automatically and by entering the server information manually. In all cases ff only creates an inbox folder and nothing else. And when I close ff, and open it later, the new account (with just the inbox) has disappeared.

I have successfully set up the new accounts in Outlook (automatically) and all folders are present in Outlook.

Thanks

I have created two new email accounts with Ionos.co.uk (1and1) and I am now trying to set up these accounts in my Firefox client. I have tried to do this several times, with two new ionos accounts, both automatically and by entering the server information manually. In all cases ff only creates an inbox folder and nothing else. And when I close ff, and open it later, the new account (with just the inbox) has disappeared. I have successfully set up the new accounts in Outlook (automatically) and all folders are present in Outlook. Thanks
Capturas de pantalla adjuntas

Solución elegida

Firefox is a web browser, not an email client. Firefox does 'do webmail', but the 'client' part of the software of webmail resides on the webmail portal (or website) server. Firefox renders webmail as a webpage.

Mozilla does offer Thunderbird which is an email client / application.
https://en.wikipedia.org/wiki/Mozilla_Thunderbird

Leer esta respuesta en su contexto 👍 0

Todas las respuestas (4)

the-edmeister
the-edmeister
  • Moderator
more options

Solución elegida

Firefox is a web browser, not an email client. Firefox does 'do webmail', but the 'client' part of the software of webmail resides on the webmail portal (or website) server. Firefox renders webmail as a webpage.

Mozilla does offer Thunderbird which is an email client / application.
https://en.wikipedia.org/wiki/Mozilla_Thunderbird

munde.strueder
munde.strueder
more options

but the email attachements can be openend for example with microsoft edge browser ,but not with firefox!

munde.strueder
munde.strueder
more options

I have the same problem by opening emailattachements ,if i choose firefox,the new tab creates nothing but never ending repetition of the headline,with another browser like microsoft edge for ex.everything works. so the mistake seems to be in the firefoxsystem

firefox662
firefox662 Autor de la pregunta
more options

On occasions, I have been able to successfully create other folders in addition to the inbox, eg Drafts, Sent, Spam, Deleted. I say occasionally because as soon as I reopen Thunderbird all the folders (Including Inbox) have disappeared in Thunderbird, but are still present on the server and in other email clients, like Outlook, BlueMail, etc.