Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

I can't play videos on firefox

  • 2 respuestas
  • 1 tiene este problema
  • 1 visita
  • Última respuesta de dragosh_kent8

dragosh_kent8
dragosh_kent8
more options

Hi guys,

I'm having problems with playing some videos on youtube and all videos on facebook. I have the last version, 77.0.1, 64 bit edition. I'm using a Dell Laptop, not the it would count, with windows 10 PRO, 2004 version.

For some weeks I've started getting the message : "To improve video quality, you may need to install Microsoft's Media Feature Pack". Since then I've had problems playing videos.

I tried everything that I thought of : running FF in safe mode, without addons, I reset it and tried it without anything installed. Added the account again. Nothing. I tried to install the Microsoft Media Feature Pack, but there isn't anything for windows 10 2004 edition. Any solution for this ? PS : I have other systems, a laptop and a desktop, which run the same FF version, with different windows 10 versions, 1903 and 2004, and the videos are working with any problems.

Hi guys, I'm having problems with playing some videos on youtube and all videos on facebook. I have the last version, 77.0.1, 64 bit edition. I'm using a Dell Laptop, not the it would count, with windows 10 PRO, 2004 version. For some weeks I've started getting the message : "To improve video quality, you may need to install Microsoft's Media Feature Pack". Since then I've had problems playing videos. I tried everything that I thought of : running FF in safe mode, without addons, I reset it and tried it without anything installed. Added the account again. Nothing. I tried to install the Microsoft Media Feature Pack, but there isn't anything for windows 10 2004 edition. Any solution for this ? PS : I have other systems, a laptop and a desktop, which run the same FF version, with different windows 10 versions, 1903 and 2004, and the videos are working with any problems.

Solución elegida

Windows 10 N and Windows 10 KN don't include certain features. In this case, the Microsoft Media Feature Pack isn't present in your system. You need this software to be capable to play videos in Mozilla Firefox.

In order to install it, try this:

  1. Navigate to Settings > Apps > Apps and features > Optional features > Add a feature.
  2. Select Media Feature Pack and install it.
  3. Restart your computer and try to play a video in Firefox.

Firefox Help Article about this topic

Leer esta respuesta en su contexto 👍 0

Todas las respuestas (2)

Fran
Fran
more options

Solución elegida

Windows 10 N and Windows 10 KN don't include certain features. In this case, the Microsoft Media Feature Pack isn't present in your system. You need this software to be capable to play videos in Mozilla Firefox.

In order to install it, try this:

  1. Navigate to Settings > Apps > Apps and features > Optional features > Add a feature.
  2. Select Media Feature Pack and install it.
  3. Restart your computer and try to play a video in Firefox.

Firefox Help Article about this topic

Modificadas por Fran el

dragosh_kent8
dragosh_kent8 Autor de la pregunta
more options

I had tried that in the past few weeks, but didn't realised that since then I switched form a local account to a domain one. Didn't thought of that until you said it. Logged on local and installed MFP. All good now. Thank you !