Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox sync erased my Metamask account with all the money.

  • 2 respuestas
  • 1 tiene este problema
  • 6 visitas
  • Última respuesta de cor-el

more options

Hi.

I am using firefox to access my Metamask wallet. I have two different computers with Firefox with two different Metamask wallets. My 1st computer was synced with my Firefox account and 2nd was not.

When I synced my 2nd computer, my Metamask wallet on that computer changed to wallet from 1st computer and now I don't know hot to get my 2nd wallet back.

How to contact Firefox support to get a backup from Firefox Sync to get old version of my wallet?

Thanks in advance for your help!

Hi. I am using firefox to access my Metamask wallet. I have two different computers with Firefox with two different Metamask wallets. My 1st computer was synced with my Firefox account and 2nd was not. When I synced my 2nd computer, my Metamask wallet on that computer changed to wallet from 1st computer and now I don't know hot to get my 2nd wallet back. How to contact Firefox support to get a backup from Firefox Sync to get old version of my wallet? Thanks in advance for your help!

Todas las respuestas (2)

more options

Apparently you were using the same account data, and so sync used one over the other. I suggest you log into the other account and use the 'Forgot Password' link. After, see if you can change the account name. Otherwise, disable sync.

more options

If you use the Time Machine or other backup then try to restore file(s) from this backup.