This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

No picture for videos

  • 2 respuestas
  • 1 tiene este problema
  • 1 visita
  • Última respuesta de AntonyMan

more options

Windows 10 ver 2004; Firefox 80.0.1 (64 bit) Hi

Videos in facebook and other apps don't work properly. The opening still is OK but as soon as I press 'Play' the progress bar displays movement and sound is present but no picture appears. If I point the cursor at the progress bar a thumbnail appears but no screen images. I have followed the tips on several previous posts to no avail.

Advice gratefully appreciated

Windows 10 ver 2004; Firefox 80.0.1 (64 bit) Hi Videos in facebook and other apps don't work properly. The opening still is OK but as soon as I press 'Play' the progress bar displays movement and sound is present but no picture appears. If I point the cursor at the progress bar a thumbnail appears but no screen images. I have followed the tips on several previous posts to no avail. Advice gratefully appreciated
Capturas de pantalla adjuntas

Todas las respuestas (2)

more options

It doesn't seem as though I am about to receive a response/ solution to my problem. However, can anyone suggest another site where I can get advice ?

more options

I have always problem with videos in FB. I see images but It always crawling and it's very slow response. Maybe you try to open somehow the link in other player.