This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

preferences don't save

more options

I have tried everything from the help articles but my preferences won't save no matter what I do. It has always worked for me and with this new laptop it never does. Just really tired of dealing with this issue, ready to junk firefox and try a different browser.

I have tried everything from the help articles but my preferences won't save no matter what I do. It has always worked for me and with this new laptop it never does. Just really tired of dealing with this issue, ready to junk firefox and try a different browser.

Todas las respuestas (3)

more options

Have you tried this: https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

more options

Been there done that article. This has happened since I installed Firefox on a clean brand new MacBook Pro. Nothing makes it save my preferences for saving my tabs upon reopening. Works perfectly fine on my iMac at home. So I don't really understand what is different.

more options

Something is wrong with your Firefox version, too. Your browser reported it is version 72. You can get an updated installer from here:

https://www.mozilla.org/firefox/all/#product-desktop-release

Then try the specific steps in this article: How to download and install Firefox on Mac