This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

"restore previous session" no longer appears when i click "open menu", how do i get it back? i am 76 years old, have no children or anyone to help, i don't know how i lost it. i lost the

  • 1 respuesta
  • 1 tiene este problema
  • 1 visita
  • Última respuesta de FredMcD

mike2210
mike2210
more options

I don't know what i did, but when i tried to open previous tabs , when i clicked "open menu" to get "previous session, the previous session button does not show-up. this not a joke, i am 76 and not very good on computer. Thank You for your help.

I don't know what i did, but when i tried to open previous tabs , when i clicked "open menu" to get "previous session, the previous session button does not show-up. this not a joke, i am 76 and not very good on computer. Thank You for your help.

Todas las respuestas (1)

FredMcD
FredMcD
more options

You may have corrupt sessionstore [v56] sessionstore.jsonlz4 file(s). Delete all sessionstore* files and the sessionstore-backups folder.

Type about:support<enter> in the address bar.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder

Linux: Under the page logo on the left side, you will see Application Basics. Under this find Profile Directory. To its right press the button Open Directory.

Locate the above file. Then rename or delete it. Restart Firefox.


Don't delete the files if you need to rescue any data from them, just move them out of the profile folder to some location where Firefox doesn't look for them. You can try to read out their contents using this tool: https://www.jeffersonscher.com/res/scrounger.html