This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Primary password

  • 1 respuesta
  • 1 tiene este problema
  • 15 visitas
  • Última respuesta de cor-el

more options

I have successfully reset my password for my Firefox account. However, I am continually pestered by the pop-up window asking for my password, and this pop-up window will not accept my new password. I know the new password works because it logs me into my Firefox account. Ideally I would like to disable this window, as I am on a secure computer, but I can't seem to do that while it refuses to accept my new account password. Please help!

I have successfully reset my password for my Firefox account. However, I am continually pestered by the pop-up window asking for my password, and this pop-up window will not accept my new password. I know the new password works because it logs me into my Firefox account. Ideally I would like to disable this window, as I am on a secure computer, but I can't seem to do that while it refuses to accept my new account password. Please help!

Todas las respuestas (1)

more options

This might be about the Primary Password.

If you use a primary/master password to protect your logins then Firefox will once in a session ask for this password to be able to unlock the Password Manager (Lockwise).

If you do not use the Primary Password then Firefox can use OS authentication (OS account password).

Modificadas por cor-el el