This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Video won't play on CNN

  • 4 respuestas
  • 2 tienen este problema
  • 5 visitas
  • Última respuesta de williemyers123

777bb
777bb
more options

Hi, none of the videos appear/play on this CNN site that is all about videos. Only still shots appear. The videos play in Chrome. Here is the site: https://www.cnn.com/2021/04/23/world/videos-of-the-week-mobile-april-23/index.html

I've already tried toggling the "Enhanced Protection" switch off and on to no effect. I don't see any option for enabling/disabling permissions for audio/video in the address bar as appear on other sites offering video or audio. Thanks for any remedies.

Hi, none of the videos appear/play on this CNN site that is all about videos. Only still shots appear. The videos play in Chrome. Here is the site: https://www.cnn.com/2021/04/23/world/videos-of-the-week-mobile-april-23/index.html I've already tried toggling the "Enhanced Protection" switch off and on to no effect. I don't see any option for enabling/disabling permissions for audio/video in the address bar as appear on other sites offering video or audio. Thanks for any remedies.

Todas las respuestas (4)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Can you show us what you are seeing?

777bb
777bb Autor de la pregunta
more options

Since my last post, the page now shows the additional granted permissions (and I've allowed playing audio and video) but only still shots of the video are appearing.

Wag669
Wag669
more options

Videos not playing on the CNN site. Well, it's not a bug, it's a feature

williemyers123
williemyers123
more options

I have exactly the same problem as the OP. CNN video play fine on Chrome, but on Firefox, it's as if Firefox is not seeing the "player", i.e. just a still image with no player controls. Also, the video should have a bunch of thumbnail videos under teh current (playing) one, but Firefox shows none?