This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

bookmarks and username-passwords

  • 4 respuestas
  • 1 tiene este problema
  • 6 visitas
  • Última respuesta de presse3

more options

Hello, I no longer have any bookmarks and username-passwords saved. Everything suddenly disappeared. How can I recover them please?

Hello, I no longer have any bookmarks and username-passwords saved. Everything suddenly disappeared. How can I recover them please?

Todas las respuestas (4)

more options

Hi, can you clarify whether this problem is on your iPhone/iPad (Firefox for iOS) or on your Mac (Firefox for desktop)?

In either case, have there been any major developments with your Firefox installation such as:

  • Uninstall/Reinstall
  • Automatic or manual update
  • Refresh or new profile created

Thanks.

For quick reference, this thread is: https://support.mozilla.org/questions/1342603

more options

maybe Automatic update

more options

Automatic update on an iPhone/iPad or on your Mac? If it's the Mac, a moderator can move this question to the Firefox for desktop board.

more options

macOS big sur 11.4