This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Enter Password with "Use Password Manager to remember this password" box checked does not connect to server.

  • 2 respuestas
  • 1 tiene este problema
  • 1 visita
  • Última respuesta de parinya71

parinya71
parinya71
more options

Hi, I just moved my thunderbird (latest version for Windows XP 32-bit) from my old Windows XP PC to new Windows 10 PRO PC (Thunderbird 91.2.0 64-bit).

I moved my profile folder to new PC. All my messages were moved with no problem but had to enter all passwords as if they didn't come with my moved profile.

I'm now having problem logging in to POP3 mail servers. Every time I logged in, if I checked the box "Use Password Manager to remember this password" It showed as

> Gmail: Nothing happened. No email downloaded from server. > Outlook: the bottom status bar showed "Connect to pop-mail.outloook.com..." and stayed like that forever. No email downloaded from server.

However, if I unchecked the "Use Password Manager to remember this password" box, Thunderbird can download all my emails. But I have to enter all passwords every time if I restart Thunderbird.

What I have done but problems still persist.

> Uninstall Thunderbird and reinstall > Delete key4.db, key3.db, logins.json, cert9.db from my profile folder and restart Thunderbird > Turn off 2-step verification in gmail account and use real password instead of app password

How can I correct this? Please help. Thank you.

Hi, I just moved my thunderbird (latest version for Windows XP 32-bit) from my old Windows XP PC to new Windows 10 PRO PC (Thunderbird 91.2.0 64-bit). I moved my profile folder to new PC. All my messages were moved with no problem but had to enter all passwords as if they didn't come with my moved profile. I'm now having problem logging in to POP3 mail servers. Every time I logged in, if I checked the box "Use Password Manager to remember this password" It showed as > Gmail: Nothing happened. No email downloaded from server. > Outlook: the bottom status bar showed "Connect to pop-mail.outloook.com..." and stayed like that forever. No email downloaded from server. However, if I unchecked the "Use Password Manager to remember this password" box, Thunderbird can download all my emails. But I have to enter all passwords every time if I restart Thunderbird. What I have done but problems still persist. > Uninstall Thunderbird and reinstall > Delete key4.db, key3.db, logins.json, cert9.db from my profile folder and restart Thunderbird > Turn off 2-step verification in gmail account and use real password instead of app password How can I correct this? Please help. Thank you.

Solución elegida

Thanks Christ1,

In my case, if I turn on 2-step verification in google mail and use real password in Thunderbird, the gmail server does not accept it even I use OAuth2 authentication.

Anyway, I just found solution for my problem. http://forums.mozillazine.org/viewtopic.php?f=39&t=3080419&sid=f74aeb1c46137534b476bb33b5bb3330

Deleting only key4.db, key3.db, logins.json, cert9.db was not enough. The file secmod.db file need to be deleted either.

My Thunderbird is now working well with no problem!!

Leer esta respuesta en su contexto 👍 0

Todas las respuestas (2)

christ1
christ1
  • Top 25 Contributor
more options
Turn off 2-step verification in gmail account and use real password instead of app password

You don't need an app password when you have 2-step authentication. In fact, you'll have to use the 'real password' for the account. Google uses OAuth2 authentication, so Thunderbird doesn't store the actual account password, but an authentication token, when you tell it to remember the password.

parinya71
parinya71 Autor de la pregunta
more options

Solución elegida

Thanks Christ1,

In my case, if I turn on 2-step verification in google mail and use real password in Thunderbird, the gmail server does not accept it even I use OAuth2 authentication.

Anyway, I just found solution for my problem. http://forums.mozillazine.org/viewtopic.php?f=39&t=3080419&sid=f74aeb1c46137534b476bb33b5bb3330

Deleting only key4.db, key3.db, logins.json, cert9.db was not enough. The file secmod.db file need to be deleted either.

My Thunderbird is now working well with no problem!!