We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Amazon Prime videos

  • 2 respuestas
  • 1 tiene este problema
  • 8 visitas
  • Última respuesta de James

jlabbott02
jlabbott02
more options

Trying to play video included in Amazon Prime subscription. I received a warning from Amazon about 2 weeks ago that After Dec 6 I would need the latest Firefox update. I updated. Now as shortly after video starts to lord, I get a message in a box that says I need to upgrade Firefox to play this video. I have checked the "about Firefox" tab and it says I am up to date. I am running 91.4.0esr and checkbox says I am up to date. ????

Trying to play video included in Amazon Prime subscription. I received a warning from Amazon about 2 weeks ago that After Dec 6 I would need the latest Firefox update. I updated. Now as shortly after video starts to lord, I get a message in a box that says I need to upgrade Firefox to play this video. I have checked the "about Firefox" tab and it says I am up to date. I am running 91.4.0esr and checkbox says I am up to date. ????

Todas las respuestas (2)

TyDraniu
TyDraniu
  • Top 10 Contributor
more options

I'm not sere if they are aware of the ESR version numbering. As a test, try to install this extension and set Firefox 95 UA string for that website.

James
James
  • Moderator
  • Top 10 Contributor
more options

Make sure you are using the latest Widevine plugin as check for updates. /questions/1359890

(fixed not working link - c)

Modificadas por cor-el el