This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

iOS browser

  • 3 respuestas
  • 1 tiene este problema
  • 12 visitas
  • Última respuesta de SUMOsJR

more options

My Firefox browser on IPhone stopped working or responding at all suddenly after the recent update V. 40 , I cannot uninstall or reinstall as there are access data saved and cannot lose it , I need urgent help please

My Firefox browser on IPhone stopped working or responding at all suddenly after the recent update V. 40 , I cannot uninstall or reinstall as there are access data saved and cannot lose it , I need urgent help please
Capturas de pantalla adjuntas

Todas las respuestas (3)

more options

We have identified an issue with the recent version release of Firefox for iOS (version 40). The issue may present itself as the browser getting stuck loading the last tab or the browser becoming unresponsive. Our product engineers are looking into the issue and plan to release a fix in an upcoming dot release.

more options

I really hope that can do it very quick as it is very urgent for me that I saved some important credentials and taps into this browser which I shouldn’t miss every day. And really so far cannot take them to another browser so it causing a loss for me every day

more options

Hi there.

I saw a post today noting that iOS V40.1 was rolling out. This dot release should resolve the freezing issues when too many tabs were open.

If you have not already received the update, check the iOS app store and download the latest version to see if it resolves your issue.