Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Accessing Firefox account without recovery key and authentication device

  • 1 respuesta
  • 1 tiene este problema
  • 1 visita
  • Última respuesta de cor-el

AmirHossein
AmirHossein
more options

I have problem to accessing my Firefox account. i set my two step authentication for my Firefox account but recently i lost my access to my google authenticator app. Unfortunately i don't have any recovery key. but i still have complete access to email that i set for my Firefox account. I've read the help article in Firefox support website and they mentioned in this case we cant help because we can't recognize your account ownership.but i have access to my email account! it isn't possible to authenticate me through my email? after losing my authenticator device i am able to recover and reset two step authentication on all my other account like Facebook,Instagram and etc. but we cant see any two step authentication reset progress just with email. please help me.thanks.

I have problem to accessing my Firefox account. i set my two step authentication for my Firefox account but recently i lost my access to my google authenticator app. Unfortunately i don't have any recovery key. but i still have complete access to email that i set for my Firefox account. I've read the help article in Firefox support website and they mentioned in this case we cant help because we can't recognize your account ownership.but i have access to my email account! it isn't possible to authenticate me through my email? after losing my authenticator device i am able to recover and reset two step authentication on all my other account like Facebook,Instagram and etc. but we cant see any two step authentication reset progress just with email. please help me.thanks.

Modificadas por AmirHossein el

Todas las respuestas (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That is not possible for security reasons. When you lose access to the authenticator app that generates the TOTP code and also do not have the recovery codes then your only option is to create a new account with a different email address.