Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After upgrading to windows 11, Cant sync everything seems to be lost.

  • 2 respuestas
  • 2 tienen este problema
  • 1 visita
  • Última respuesta de ptd.andersson

more options

I made a clean install of win 11 , formated the drive and started fresh, when i first tried to login to firefox for sync, I had to reset my password when I managed to login, everything was gone, no bookmarks, no passwords. this is extreamly bad for me.

Is there anyway to recover this data from you ?

Or should I just simply migrate to edge or google so this wont happen again. I dont want to migrate, I like firefox. But I dont like losing all my stuff.

I made a clean install of win 11 , formated the drive and started fresh, when i first tried to login to firefox for sync, I had to reset my password when I managed to login, everything was gone, no bookmarks, no passwords. this is extreamly bad for me. Is there anyway to recover this data from you ? Or should I just simply migrate to edge or google so this wont happen again. I dont want to migrate, I like firefox. But I dont like losing all my stuff.

Todas las respuestas (2)

more options

ptd.andersson said

. . . . when i first tried to login to firefox for sync, I had to reset my password

Resetting the sync password, or changing its e-mail will remove all data from the servers. The username and password are used to create the encryption.

This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

  • I've lost my Firefox Sync account information - What to do
  • I’ve forgotten, or don't have access to, my Firefox Account email address

Note: Only the data on the servers is cleared. The profile data is not changed or removed.

more options

I have loged into to my account. Tjat is not The problem. Whenever I tried to sync, nothing happened except Firefox is acting like everything is normal.

The sync spins and no error acurs, still no data. I found out that i had imported The datat to Chrome slme time ago and that solved most of The problems but there is still much missing that i Will have to redo.