This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

"File Not Found" when opening attachments

  • 3 respuestas
  • 1 tiene este problema
  • 1 visita
  • Última respuesta de tomas23

tomas23
tomas23
more options

Hello All, When trying to view attachments (Docx, Doc, XLSX, XLS, etc) the attachment gets written to "/tmp/pid-xxxxx/filename.ext"

But then LibreOffice is unable to open the file and reports "'/tmp/pid-xxxxx/filename.ext' does not exist"

How can I change where these attachments get saved? I would like to save them to a folder in my Home/tmp folder.

Where can I set that?

I'm running Thunderbird 91.7.0 (64-bit)

Thank you. -tomas

Hello All, When trying to view attachments (Docx, Doc, XLSX, XLS, etc) the attachment gets written to "/tmp/pid-xxxxx/filename.ext" But then LibreOffice is unable to open the file and reports "'/tmp/pid-xxxxx/filename.ext' does not exist" How can I change where these attachments get saved? I would like to save them to a folder in my Home/tmp folder. Where can I set that? I'm running Thunderbird 91.7.0 (64-bit) Thank you. -tomas

Todas las respuestas (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

They are temporary files and should be in the system temp directory. They are not being permanently saved.

Do the files exist in the TMP directory at the time of the error?

tomas23
tomas23 Autor de la pregunta
more options

Yes. The files exist in the /tmp folder.

A new folder with a name such as "pid-119733" is being created to store the temporary files. I can see the files in the folder. But when I try open the files manually using Libre office, I can't see any of the folders in the /tmp folder.

So I suspect that there is a permissions issue with the /tmp folder.

That's why I'm hoping to be able to save files to a temporary folder somewhere in my HOME folder.

Thanks, -tomas

tomas23
tomas23 Autor de la pregunta
more options

All,

I found the problem. I'm running Ubuntu 20.04. The version of LibreOffice installed was a Snap. I removed and re-installed using apt. The system is working as expected now.

Thank you, -tomas