This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Believe I'm receiving a BOGUS SECURITY ALERT

  • 3 respuestas
  • 1 tiene este problema
  • 2 visitas
  • Última respuesta de Paul

halej2
halej2
more options

Entire screen taken over by what I think is a Bogus security alert. Claims to be Apple Platform Security - *** ACCESS TO THIS PC HAS BEEN BLOCKED*** ... it has been infected with a Trojan Spyware This is followed by phone numbers to "contact Mac Support - 1-833-798-2936— (plus another number)" I have contacted Apple and APPLE SAYS: they would never send such a notice. IMPORTANT: This only occurs on FIREFOX. It won't go away when I shut down or even if I erase and reload Firefox app. NOTE: It does NOT happen with Safari.

Entire screen taken over by what I think is a Bogus security alert. Claims to be ''Apple Platform Security - *** ACCESS TO THIS PC HAS BEEN BLOCKED*** ... it has been infected with a Trojan Spyware'' This is followed by phone numbers to "contact Mac Support - 1-833-798-2936— (plus another number)" I have contacted Apple and APPLE SAYS: they would never send such a notice. IMPORTANT: This only occurs on FIREFOX. It won't go away when I shut down or even if I erase and reload Firefox app. NOTE: It does NOT happen with Safari.

Todas las respuestas (3)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

Yes - that does sound like a bogus security alert. I strongly recommend that you do not call that telephone number or click on any links in that message.

halej2
halej2 Autor de la pregunta
more options

That opinion does not solve the problem! The only way I can get rid of the bogus images filling my screen is to throw the Firefox app into the trash. If I download and reload the Firefox, the bogus images come back immediately and I don’t even have a top menu or a dock to do anything about it.

I am now forced into using Safari (which, of course is what Apple WANTS me to do so they’re no help) and I have no bookmarks on there.

What do you advise - so I can get along with my work and get rid of these bogus graphics? Or shall I just dump Firefox and switch to Safari?

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

As a first step, clearing your browsing history will help. You may find this useful:

https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox