We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Audio is not working properly

  • 3 respuestas
  • 0 tienen este problema
  • 1 visita
  • Última respuesta de jonzn4SUSE

nicholasreinold
nicholasreinold
more options

Hello,

First to clarify, this is a Firefox issue, because every other browser does not have the same issue.

I've tried audios from different websites such as spotify, twitch, instagram, youtube, facebook, netflix, amazon prime.... And the audio are failling, There is audio in the video but it is like when your internet is pretty bad and the audio is not working properly.

I've tried removing all addons, clearing the entire cache and cookier - re-installing firefox. none of the above worked.

Hello, First to clarify, this is a Firefox issue, because every other browser does not have the same issue. I've tried audios from different websites such as spotify, twitch, instagram, youtube, facebook, netflix, amazon prime.... And the audio are failling, There is audio in the video but it is like when your internet is pretty bad and the audio is not working properly. I've tried removing all addons, clearing the entire cache and cookier - re-installing firefox. none of the above worked.

Todas las respuestas (3)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Did you try Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

What security software are you running? How is the audio from a local file? see screenshot

Modificadas por jonzn4SUSE el

user104147805413306348376805769878442569366
user104147805413306348376805769878442569366
more options

I had occasional audio issues in Windows 10 with VIA.

The way I resolved it was to open Windows Task Manager click on the Services tab right-click on Audiosrv and select Restart

Hope it helps

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Cool. Mark your answer as resolved. ;-))