This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mozilla Firefox keep crashing when i browse Twitter

  • 5 respuestas
  • 0 tienen este problema
  • 10 visitas
  • Última respuesta de Raja

more options

Hi i am a big fan of Mozilla Firefox. For the past few months when ever i try to browse Twitter social media.Its keep crashing .Saying Display Driver Stopped Responding and Has recovered.Display Driver NVIDIA Windows Kernel mode Driver, version 391.35 stopped responding and successfully recovered .Error .I had to use task manager to stop the crashed Firefox.Its happening frequently. Please help me sort out the issue.But its working good when i try it on the troubleshoot mode from help.

Also i attached the error message

Hi i am a big fan of Mozilla Firefox. For the past few months when ever i try to browse Twitter social media.Its keep crashing .Saying '''Display Driver Stopped Responding and Has recovered.Display Driver NVIDIA Windows Kernel mode Driver, version 391.35 stopped responding and successfully recovered .'''Error .I had to use task manager to stop the crashed Firefox.Its happening frequently. Please help me sort out the issue.But its working good when i try it on the '''troubleshoot mode''' from help. Also i attached the error message
Capturas de pantalla adjuntas

Todas las respuestas (5)

more options

This is my system configuration. Thank you !!

more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

more options

As per your information. Here the latest crash report starting with - bp

bp-9929c674-e1b4-426d-8db8-892de0221026 10/26/2022, 1:47 PM View

more options

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

Regards, James

more options

techguy150 said

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. Regards, James

Thank you.How to do it ?