This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Syncing to new computer when password is forgotten

  • 1 respuesta
  • 0 tienen este problema
  • 2 visitas
  • Última respuesta de Dropa

drschnitz1
drschnitz1
more options

On the old XPS27, I am signed in. On the new XPS9850, I am not signed in. None of the passwords in Dashlane or Roboform are correct. Is there any way to change passwords and/or to sync from old to new without losing all my information? I thank anyone for any help.

On the old XPS27, I am signed in. On the new XPS9850, I am not signed in. None of the passwords in Dashlane or Roboform are correct. Is there any way to change passwords and/or to sync from old to new without losing all my information? I thank anyone for any help.

Todas las respuestas (1)

Dropa
Dropa
more options

Logins from Dashlane or Roboform has nothing to do with Firefox Browser that is up to their support to handle those questions. Sounds like your passwords for firefox account is incorrect or you forgot it. And that would most likely prevent you from changing the password as well since that will be asked when you change your make a new password to confirm. You need to go and find out what was the password before signing off the working login otherwise that is considered a Lost Password and no one on Firefox forum end user help can help with that.