This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Donation page

  • 1 respuesta
  • 1 tiene este problema
  • 16 visitas
  • Última respuesta de Wayne Mery

JOEL PAYNE
JOEL PAYNE
more options

Around Dec.1-2022 I started receiving a "notice", asking for a donation to "Thunderbird". This was NOT an email, it just shows up EVERY TIME I go to the "Thunderbird" site. I DID send a donation to "Thunderbird", AND a like amount to "Mozilla", near the end of Dec. Even got a "thank you" response, for the donation. It is NOW 11 Jan. 2023, and I'm STILL getting a request for a donation, EVERY TIME I go to the "Thunderbird" site. How do I remove the DONATION request until late Dec. of 2023?? Thanks-Joel Payne "flyplayne@bellsouth.net"


Welcome to Thunderbird Support us! Donate Support Us

Thank you for supporting Thunderbird, which is funded by users like you! Producing Thunderbird requires software engineers, designers, system administrators and server infrastructure. So if you like Thunderbird, the best way to ensure Thunderbird remains available is to make a donation. Donate Help

Curious about helping? You don’t need to be an expert or know how to code to help other users or offer suggestions about improving the experience! Join us in this open source project where anyone can participate in the Thunderbird community. Get Involved

Share ideas and feedback. Mozilla Connect

Help make Thunderbird better. Get the Beta Questions? Problems?

Post your general Thunderbird usage questions or problems on the support page, where many knowledgeable users can help you. Support Page Report

Think you’ve found a new problem or rough edge? Create a bug report so we can make sure it gets solved, resulting in a better Thunderbird experience for all. Report a Bug Crashed?

If Crash Reporter appears when Thunderbird crashes, please provide as many details as possible to help developers. 

   In Thunderbird do Help > More Troubleshooting Information, scroll to "Crash Reports", click a recent report link to open the crash report page.
   Click the Bugzilla tab, then click on an existing bug report under "Related Bugs" and add a comment to the bug, or click "Thunderbird" to submit a new bug report.

Crash Reporter

Around Dec.1-2022 I started receiving a "notice", asking for a donation to "Thunderbird". This was '''NOT''' an email, it just shows up '''EVERY TIME''' I go to the "Thunderbird" site. I DID send a donation to "Thunderbird", AND a like amount to "Mozilla", near the end of Dec. Even got a "thank you" response, for the donation. It is '''NOW''' 11 Jan. 2023, and I'm '''STILL''' getting a request for a donation, EVERY TIME I go to the "Thunderbird" site. How do I remove the DONATION request until late Dec. of 2023?? Thanks-Joel Payne "flyplayne@bellsouth.net" Welcome to Thunderbird Support us! Donate Support Us Thank you for supporting Thunderbird, which is funded by users like you! Producing Thunderbird requires software engineers, designers, system administrators and server infrastructure. So if you like Thunderbird, the best way to ensure Thunderbird remains available is to make a donation. Donate Help Curious about helping? You don’t need to be an expert or know how to code to help other users or offer suggestions about improving the experience! Join us in this open source project where anyone can participate in the Thunderbird community. Get Involved Share ideas and feedback. Mozilla Connect Help make Thunderbird better. Get the Beta Questions? Problems? Post your general Thunderbird usage questions or problems on the support page, where many knowledgeable users can help you. Support Page Report Think you’ve found a new problem or rough edge? Create a bug report so we can make sure it gets solved, resulting in a better Thunderbird experience for all. Report a Bug Crashed? If Crash Reporter appears when Thunderbird crashes, please provide as many details as possible to help developers. In Thunderbird do Help > More Troubleshooting Information, scroll to "Crash Reports", click a recent report link to open the crash report page. Click the Bugzilla tab, then click on an existing bug report under "Related Bugs" and add a comment to the bug, or click "Thunderbird" to submit a new bug report. Crash Reporter

Todas las respuestas (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

The start page you are referring to shows for every user, regardless of whether they have donated or not. It's primary purpose, as you can see from the contents, is not donations.

Regardless, you can change it using the instructions at https://support.mozilla.org/en-US/kb/how-disable-or-change-thunderbird-start-page