This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Due to the recent upgrade from Firefox, my add-on of Mailvelope has lost all keys and I can not access sites without my original mailvelope encrytion

  • 2 respuestas
  • 0 tienen este problema
  • 14 visitas
  • Última respuesta de James

more options

Due to the recent upgrade of the Firefox browser for windows, my add-on for Mailvelope did not sync and I have lost all my encryption settings. I do not have the original key and don't know how to recover the previous version. At this point I am locked out of important sites without my original encryption keys and the keys to those sources. I really need the November 2022 version of Mailvelope. Please help. Thank you.

Due to the recent upgrade of the Firefox browser for windows, my add-on for Mailvelope did not sync and I have lost all my encryption settings. I do not have the original key and don't know how to recover the previous version. At this point I am locked out of important sites without my original encryption keys and the keys to those sources. I really need the November 2022 version of Mailvelope. Please help. Thank you.

Todas las respuestas (2)

more options

Unfortunately that is up to the Addon developer to update so it works with the latest version of Firefox. You need to contact the Addon developer for support here.

more options

Bruce Swanson said

I really need the November 2022 version of Mailvelope. Please help. Thank you.

All of the versions are list on the Version History >See all versions link in the More information panel on left of the Extension page. https://addons.mozilla.org/firefox/addon/mailvelope/versions/