This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

DNA section as Ancestry suddenly unviewable

  • 2 respuestas
  • 15 tienen este problema
  • 3 visitas
  • Última respuesta de singer35

singer35
singer35
more options

Suddenly yesterday (I believe after a Firefox update to 110.0) Ancestry.ca stopped working in the DNA section. I have turned off Mozilla VPN, cleared Cache and Cookies, rebooted several times, but it's still not viewable beyond 2nd click in DNA section. The rest of Ancestry is working fine: can search, add to trees, etc. I checked with Ancestry and they say my account is fine from their end; plus it works find on Chrome. I am a Firefox fan and hate the thought of using anything else and use Ancestry daily. Any help appreciated; Singer35

Suddenly yesterday (I believe after a Firefox update to 110.0) Ancestry.ca stopped working in the DNA section. I have turned off Mozilla VPN, cleared Cache and Cookies, rebooted several times, but it's still not viewable beyond 2nd click in DNA section. The rest of Ancestry is working fine: can search, add to trees, etc. I checked with Ancestry and they say my account is fine from their end; plus it works find on Chrome. I am a Firefox fan and hate the thought of using anything else and use Ancestry daily. Any help appreciated; Singer35

Todas las respuestas (2)

TyDraniu
TyDraniu
  • Top 10 Contributor
more options

Do you have the Strict mode of the Tracking Protection? Try to switch to a Normal mode.

singer35
singer35 Autor de la pregunta
more options

Wasn't that but gave me a hint to check Ad-Block and that was the problem. Thanks for replying.