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How do I recover my account when I lost my device and recover digits?

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  • Última respuesta de James

davenguyen179
davenguyen179
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Hi team,

I have misplaced my device and forgotten the 10 recovery digits for my Firefox account. The account had an add-on with over 1,000 downloads. Is there any way to recover my previous account using the email associated with it? I am curious as to why Firefox doesn't offer email-based account recovery.

Hi team, I have misplaced my device and forgotten the 10 recovery digits for my Firefox account. The account had an add-on with over 1,000 downloads. Is there any way to recover my previous account using the email associated with it? I am curious as to why Firefox doesn't offer email-based account recovery.

Todas las respuestas (2)

Dropa
Dropa
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There's nothing Firefox users can help here if you lost email access and lost the passcode nothing can be done. They have email reset but if you don't have access to the Primary email registered then that lost as well.

James
James
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  • Moderator
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davenguyen179 said
Hi team, I have misplaced my device and forgotten the 10 recovery digits for my Firefox account. The account had an add-on with over 1,000 downloads. Is there any way to recover my previous account using the email associated with it? I am curious as to why Firefox doesn't offer email-based account recovery.

If you were using this with addons.mozilla.org then there is a small possibility you could get help at https://discourse.mozilla.org/c/add-ons/35