This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

“Incorrect password” message when trying to change password

Carie Patterson
Carie Patterson
more options

I have tried to change my Firefox password several times because I would like to use a new one. Each time, I receive a red banner that says “Incorrect password.” I have tried different browsers on my computer, in private mode, and on my phone - same problem each time. I know for a fact that the current password I’m entering is not incorrect, because I’ve used it to sign in today. Please help - I would prefer not to have to reset my password.

Thank you!

I have tried to change my Firefox password several times because I would like to use a new one. Each time, I receive a red banner that says “Incorrect password.” I have tried different browsers on my computer, in private mode, and on my phone - same problem each time. I know for a fact that the current password I’m entering is not incorrect, because I’ve used it to sign in today. Please help - I would prefer not to have to reset my password. Thank you!
Capturas de pantalla adjuntas

Todas las respuestas (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

In case of issues try to login to the Firefox Account via this website.

You may need a fresh login to the accounts.firefox.com website via the settings page, so if necessary logout and login again.

Carie Patterson
Carie Patterson Autor de la pregunta
more options

cor-el said
In case of issues try to login to the Firefox Account via this website. You may need a fresh login to the accounts.firefox.com website via the settings page, so if necessary logout and login again.

I’m able to log in with my password, so that’s not the issue. It’s just changing the password it won’t let me do.