This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Reset laptop keeping files, tabs and history gone from Firefox

  • 1 respuesta
  • 1 tiene este problema
  • 4 visitas
  • Última respuesta de AzZA

rachel1941
rachel1941
more options

Help! My Dell Windows 11 laptop got stuck in a bit locker/advanced repair loop, and I had to reset my laptop. Told the laptop to keep my files. However, I’ve lost my tabs I had open, and no history. Tried to find previous Firefox profiles, with no luck. Any other advice? Or is it all lost

Help! My Dell Windows 11 laptop got stuck in a bit locker/advanced repair loop, and I had to reset my laptop. Told the laptop to keep my files. However, I’ve lost my tabs I had open, and no history. Tried to find previous Firefox profiles, with no luck. Any other advice? Or is it all lost

Todas las respuestas (1)

AzZA
AzZA
more options

Check the Windows.old folder: When you reset your laptop and chose to keep your files, Windows may have created a Windows.old folder that contains some of your old files, including your Firefox profile. You can try navigating to this folder to see if you can find your old Firefox data.