This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Can't send emails but I can receive them with TB

  • 2 respuestas
  • 0 tienen este problema
  • 1 visita
  • Última respuesta de rvynerp

rvynerp
rvynerp
more options

I can't send emails and I get this message -

Sending of the message failed. Unable to authenticate to Outgoing server (SMTP) mail.btinternet.com. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'. I have checked the outgoing settings for password and it says normal password. This problem started when I changed my BT email password

I can't send emails and I get this message - Sending of the message failed. Unable to authenticate to Outgoing server (SMTP) mail.btinternet.com. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'. I have checked the outgoing settings for password and it says normal password. This problem started when I changed my BT email password

Solución elegida

Excellent christ1 I followed your instructions and found an old saved password listed below my new password. When I deleted it, I could now send emails. Well done you.

Leer esta respuesta en su contexto 👍 0

Todas las respuestas (2)

christ1
christ1
  • Top 25 Contributor
more options

If you told Thunderbird to remember your account password, try to delete the old password. At the top right of the Thunderbird window, click the menu button ≡ > Settings > Privacy & Security > Passwords > Saved Passwords

Select the SMTP password for your BT account - Remove. Thunderbird should then prompt you for the new password the next time you attempt to send a message.

rvynerp
rvynerp Autor de la pregunta
more options

Solución elegida

Excellent christ1 I followed your instructions and found an old saved password listed below my new password. When I deleted it, I could now send emails. Well done you.