This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird no longer sending mail

  • 4 respuestas
  • 0 tienen este problema
  • 24 visitas
  • Última respuesta de david

more options

Hello,

I have used Thunderbird for my Virgin Media email account for many years ago, always easily and happily.

However, as of the past few days Thunderbird will no longer send emails via that account. Receiving is fine, but it won't send. The email account itself is fine. I can send messages via webmail. I've checked the passwords and even reset the app password and entered a new one, but nothing seems to work.

Does anybody have any suggestions, please? I am running the latest update of Thunderbird in Windows 11.

Many thanks, Paul

Hello, I have used Thunderbird for my Virgin Media email account for many years ago, always easily and happily. However, as of the past few days Thunderbird will no longer send emails via that account. Receiving is fine, but it won't send. The email account itself is fine. I can send messages via webmail. I've checked the passwords and even reset the app password and entered a new one, but nothing seems to work. Does anybody have any suggestions, please? I am running the latest update of Thunderbird in Windows 11. Many thanks, Paul
Capturas de pantalla adjuntas

Todas las respuestas (4)

more options

Their authentication requirement may have changed. I have seen more security awareness throughout the year. If unsure, you might post your SMTP server settings and someone here may have suggestions.

more options

david said

Their authentication requirement may have changed. I have seen more security awareness throughout the year. If unsure, you might post your SMTP server settings and someone here may have suggestions.

I have checked the VirginMedia site and the SMTP settings appear to be exactly the same as they currently are and have been for years in Thunderbird.

more options

Whatever update was released today now appears to have fixed this issue. Thank you!

more options

Thanks for sharing. :)