This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Thunderbird 115.5.1 will not configure email accouts

  • 3 respuestas
  • 0 tienen este problema
  • 2 visitas
  • Última respuesta de david

Clyde
Clyde
more options

My email accounts were moved to a new server, and the outgoing and incoming settings changed along with my passwords.

I have entered all the information several different times after rechecking, and I still get the same error message that says Thunderbird failed to find the settings for my email account.

I setup the email accounts in Mail with no problem using the very same server information and password

My email accounts were moved to a new server, and the outgoing and incoming settings changed along with my passwords. I have entered all the information several different times after rechecking, and I still get the same error message that says Thunderbird failed to find the settings for my email account. I setup the email accounts in Mail with no problem using the very same server information and password
Capturas de pantalla adjuntas

Todas las respuestas (3)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Before you add the account, go offline from File/Offline/Work Offline, or click the icon at the left end of the status bar. Use the manual config. in the account setup window and Advanced config. if necessary. After the account is added, go back online and see if TB connects to the server.

Clyde
Clyde Autor de la pregunta
more options

Sorry, I already tried this and it does not work.

I will keep searching for solutions

david
david
  • Top 10 Contributor
more options

I duplicated your setup without password and Thunderbird resolved the setup. I suggest you try again to set up the account, but omit password. You can enter later when retrieving mail.