This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

New mail counter not resetting

  • 1 respuesta
  • 0 tienen este problema
  • 2 visitas
  • Última respuesta de sfhowes

D H
D H
more options

Regarding the counter of new mail messages in the red dot on the TB taskbar icon in Windows ...

I'm pretty sure the behavior used to be that I could open TB to the nified Inbox view and it would go to 0 (disappear).

Now it seems i have to go through every account inbox under the consolidated view in order to reset it.

Also, deleting an new unread message immediately to the trash (at least from the consolidated view) does not reset or decrement the new message counter in the taskbar; I think (or at least would expect) that "new" messages in Trash would not be counted as new.

Perhaps I'm wrong and the above has always been the behavior, but it feels different and wrong.

TB 115.7.0 64bit on Win 10 22H2.

Regarding the counter of new mail messages in the red dot on the TB taskbar icon in Windows ... I'm pretty sure the behavior used to be that I could open TB to the nified Inbox view and it would go to 0 (disappear). Now it seems i have to go through every account inbox under the consolidated view in order to reset it. Also, deleting an new unread message immediately to the trash (at least from the consolidated view) does not reset or decrement the new message counter in the taskbar; I think (or at least would expect) that "new" messages in Trash would not be counted as new. Perhaps I'm wrong and the above has always been the behavior, but it feels different and wrong. TB 115.7.0 64bit on Win 10 22H2.

Todas las respuestas (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

I think the badge counter works more like expected when it's set to show the count of unread messages (Settings/General, App Icon Options).