This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to sign into google sites

more options

Whenever I try to sign into any Google site whether it is Gmail, Google, Youtube. or even signing into a site with a google account like Pinterest I get sent to the google help page taking about clearing cache & cookies. Even from there when i click sign in it just refreshes the page never actually taking me to the sign in page.

Whenever I try to sign into any Google site whether it is Gmail, Google, Youtube. or even signing into a site with a google account like Pinterest I get sent to the google help page taking about clearing cache & cookies. Even from there when i click sign in it just refreshes the page never actually taking me to the sign in page.
Capturas de pantalla adjuntas

Solución elegida

Gotcha. Windows home or pro? If you're running Windows Pro version, I would test in the Sandbox to confirm. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/ What security software are you running? What are your security settings in Firefox? see screenshot Mine are really strict, but sites work.

Leer esta respuesta en su contexto 👍 2

Todas las respuestas (6)

more options

Also forgot to mention that yes I have already cleared my cache and cookies as well as completely Closing down Firefox and it still has issues.

Helpful?

more options

That screenshot does not show the issue. Show what happens when you try to access the site. They work for me. see screenshots For Pinterest, I use my google account.

Do you have the same issue with Firefox in Troubleshoot Mode?

Modificadas por jonzn4SUSE el

Helpful?

more options

I cant show what happens when I try to access any site using google. When ever I click sign in it takes me to that page that I screenshot. The exact process would be as follows for example. Go to Youtube click sign into account. White screen for half a second before being routed to the google help page with no opportunity to even put my information in to attempt to log in. and yes it still does it in troubleshoot mode

Helpful?

more options

Solución elegida

Gotcha. Windows home or pro? If you're running Windows Pro version, I would test in the Sandbox to confirm. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/ What security software are you running? What are your security settings in Firefox? see screenshot Mine are really strict, but sites work.

Modificadas por jonzn4SUSE el

Helpful?

more options

You can check the connection settings and check for possible issues with a Proxy or VPN service.

  • Settings -> General -> Network: Connection -> Settings

If you do not need to use a Proxy to connect to internet, select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See also:

Helpful?

more options

jonzn4SUSE said

Gotcha. Windows home or pro? If you're running Windows Pro version, I would test in the Sandbox to confirm. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/ What security software are you running? What are your security settings in Firefox? see screenshot Mine are really strict, but sites work.

I thank you so much dear stranger! This worked for me. My main issue was that I cleared coockies and cashe and it changed my settings for some reasons. Thank you hero!

Helpful?

Haz una pregunta

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.