This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Using Norton Safe Search with FireFox

  • 2 respuestas
  • 0 tienen este problema
  • 16 visitas
  • Última respuesta de Linda Keyes

Linda Keyes
Linda Keyes
more options

I've used Norton Safe Search on FireFox for years with no problem. But few weeks back, when I use Safe Search, it does no longer brings back the green checks indicating the site is safe. It works with Edge, but not with FireFox. I've contacted Norton and still waiting to get a response. Anyone have idea as to what is going on and how to fix it?

thanks -

I've used Norton Safe Search on FireFox for years with no problem. But few weeks back, when I use Safe Search, it does no longer brings back the green checks indicating the site is safe. It works with Edge, but not with FireFox. I've contacted Norton and still waiting to get a response. Anyone have idea as to what is going on and how to fix it? thanks -

Todas las respuestas (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hi Linda, I haven't used Norton Safe Search service. A couple questions:

(1) Are you getting your search results on the Norton/Ask site, or on a different site? For example:

https://nortonsafe.search.ask.com/web?q=firefox

(2) Is the Norton Safe Web add-on currently active? You may see an icon for it on your main Firefox toolbar, or on the Extensions menu (puzzle piece icon).

Ref. Manage your extensions using the extensions button in the toolbar

Helpful?

Linda Keyes
Linda Keyes Autor de la pregunta
more options

jscher2000 - I am using https://search.norton.com/? and page shows Norton Safe Search. I also have Norton safe Web installed - - however, it will not let me install Norton Home Page - every time I try, I get error "install failed, try again".

Thank you for your response - wondering if there is a better antivirus than Norton out there, that I should switch to?

thank you for responding -

Helpful?

Haz una pregunta

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.