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3.6.3 crashes on ANY login page for past two days

  • 6 respuestas
  • 1 tiene este problema
  • 1 visita
  • Última respuesta de Moses

AnonymousUser
AnonymousUser
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it started 5/26/10 in the morning NY, US ET. mail.yahoo.com tries to block page and will never get far enough to log me in - it keeps asking for login info until it crashes. Same for my godaddy.com account - any loging page crashes it.

URL of affected sites

http://mail.yahoo.com

User Agent

Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

it started 5/26/10 in the morning NY, US ET. mail.yahoo.com tries to block page and will never get far enough to log me in - it keeps asking for login info until it crashes. Same for my godaddy.com account - any loging page crashes it. == URL of affected sites == http://mail.yahoo.com == User Agent == Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

Todas las respuestas (6)

Moses
Moses
  • Moderator
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Can you give me the crash report id?

It can be found by typing about:crashes in the address bar.


Thanks, Moses Firefox Support

AnonymousUser
AnonymousUser Autor de la pregunta
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Add-ons:  :6.0.15,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.3

BuildID: 20100401080539

CrashTime: 1274979650

EMCheckCompatibility: true

Email: mynamehere@yahoo.com

FramePoisonBase: 00000000f0de0000

FramePoisonSize: 65536

InstallTime: 1270748858

ProductName: Firefox

ReleaseChannel: release

SecondsSinceLastCrash: 1398

StartupTime: 1274979634

Theme: classic/1.0

Throttleable: 1

URL: https://login.yahoo.com/config/login_verify2?&.src=ym

Vendor: Mozilla

Version: 3.6.3

This report also contains technical information about the state of the application when it crashed.

====

I have tried disabling all addons - no luck , I went through your support entire checklist - nothing.

Moses
Moses
  • Moderator
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That is the build info. I need the crash report id. Try going to Start>Run> and type %APPDATA%

Then go to Mozilla/Firefox/Crash Reports/Submitted and then copy and paste the .txt files here. It should begin with bp

If you do not find it there starting with bp then make Firefox crash again. Then click Quit Firefox when the Mozilla Crash Reporter comes up.

Then when you submit your crash report go to about:crashes in the address bar then copy and paste the entire page here. :)

AnonymousUser
AnonymousUser Autor de la pregunta
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Crash ID: bp-3ab98950-6b7d-4b44-bef9-950e82100527

AnonymousUser
AnonymousUser Autor de la pregunta
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Anything? Any ideas? Or do I need to give up this version and revert back to an earlier version (3.5.x works fine on another computer) or move all my stuff to Maxthon, from which I am having to write this post?

Moses
Moses
  • Moderator
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It is most likely flash or malware.

To check flash, [www.get.adobe.com/flashplayer update here]

If it is malware then use these links to get rid of it

Malware Removal Links: http://www.safer-networking.org , http://www.malwarebytes.org , http://www.spywareterminator.com , http://www.microsoft.com/security/malwareremove/default.aspx

If it needs a Clean install

Click the blue question mark to see how to do a clean install