This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

my firefox crashes everytime i try to play a video at youtube.com. we need a fix, pls.

  • 1 respuesta
  • 60 tienen este problema
  • 4 visitas
  • Última respuesta de user66338

more options

my firefox crashes everytime i try to play a video at youtube.com, a text says the shockwave flash player crash and so the firefox. its so annoying, i tried uninstalling the plug-in still it crashes.

my firefox crashes everytime i try to play a video at youtube.com, a text says the shockwave flash player crash and so the firefox. its so annoying, i tried uninstalling the plug-in still it crashes.

Todas las respuestas (1)

more options

Hello Paulo,

please get me a Firefox crash report ID (a report ID normally starts with bp-) by following the instructions mentioned in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Thanks in advance!

Kind regards, Tobbi Firefox Support Volunteer