This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Firefox will not open a new, secure log-in page, on my bank's site

  • 2 respuestas
  • 36 tienen este problema
  • 42 visitas
  • Última respuesta de DaveRo

AnonymousUser
AnonymousUser
more options

My Bank's website opens a new, secure, log in page from a link on its home page. When I click on this link to do so, nothing happens. No window opens and Firefox does not give any messages as to why. It used to work, but has stopped in the last couple of months. I don't know if it something in my settings or not. I also use the Flock browser - which is based on the Mozilla code and the link works in this browser. Settings in both browsers appear to be the same.

URL of affected sites

http://banksa.com.au

My Bank's website opens a new, secure, log in page from a link on its home page. When I click on this link to do so, nothing happens. No window opens and Firefox does not give any messages as to why. It used to work, but has stopped in the last couple of months. I don't know if it something in my settings or not. I also use the Flock browser - which is based on the Mozilla code and the link works in this browser. Settings in both browsers appear to be the same. == URL of affected sites == http://banksa.com.au

Solución elegida

I get the login window in Firefox.

It uses javascript to open the window. Try hitting control-F5 - that will reload all the scripts in case one is corrupt in the cache.

Do you have any add-ons that might block scripts? Adblock Plus, No Script, ... If so try disabling them.

Try safe mode Diagnose Firefox issues using Troubleshoot Mode

Also see Troubleshoot and diagnose Firefox problems

Leer esta respuesta en su contexto 👍 0

Todas las respuestas (2)

DaveRo
DaveRo
more options

Solución elegida

I get the login window in Firefox.

It uses javascript to open the window. Try hitting control-F5 - that will reload all the scripts in case one is corrupt in the cache.

Do you have any add-ons that might block scripts? Adblock Plus, No Script, ... If so try disabling them.

Try safe mode Diagnose Firefox issues using Troubleshoot Mode

Also see Troubleshoot and diagnose Firefox problems

AnonymousUser
AnonymousUser Autor de la pregunta
more options

Thanks DavRo. It turned out to be the "Zone Alarm" tool bar extension. I have now disabled it and the log in page opens. I didn't know where to look for remedies to my problem, so I thank you for your help!