This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Firefox will cannot install the update I dowloaded, the message keeps popping up when I try to open the browser

  • 2 respuestas
  • 2 tienen este problema
  • 5 visitas
  • Última respuesta de silkphoenix

AnonymousUser
AnonymousUser
more options

My Firefox automatically updates, and when it finds an update available, it downloads it for me. But, it will not install the update and it keeps sending a message that there are other Firefox browsers open and I need to close them, when I have no others open or running.

This happened

Every time Firefox opened

== It tried to install the updates

My Firefox automatically updates, and when it finds an update available, it downloads it for me. But, it will not install the update and it keeps sending a message that there are other Firefox browsers open and I need to close them, when I have no others open or running. == This happened == Every time Firefox opened == It tried to install the updates

Todas las respuestas (2)

silkphoenix
silkphoenix
more options

Did you check your Windows Task Manager: ALT + CTRL + DELETE to make sure there's no other Firefox running under the "Process" tab? Sometimes even though you have closed FF, it remains in the Process window and you have to kill it manually to end the program.

AnonymousUser
AnonymousUser Autor de la pregunta
more options

This is happening to me also! A real nuisance too because it just keeps trying to install and after about 5 times firefox opens without the update. Every time its the same thing over again. I love firefox, but this is getting old. Same problem with last 2 updates!! Ugh-----