This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox is hung up. Will do nothing, even won't let me shut the computer down and reboot

  • 1 respuesta
  • 2 tienen este problema
  • 2 visitas
  • Última respuesta de the-edmeister

more options

Firefox is hung up and won't even let me shut the laptop down and reboot. It says "not responding".

This happened

Every time Firefox opened

Today

User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6.5; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

Firefox is hung up and won't even let me shut the laptop down and reboot. It says "not responding". == This happened == Every time Firefox opened == Today == == User Agent == Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6.5; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

Todas las respuestas (1)

more options
 to open the Windows Task Manager, then select the Processes tab and locate the firefox.exe process.  Click on it so it is highlighted, then hit the End Process button.