This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

saved passwords gone after upgrade to 3.6.8

  • 2 respuestas
  • 48 tienen este problema
  • 4 visitas
  • Última respuesta de warmarks

more options

All of my saved passwords are gone. the password manager window is empty. i use the extension 'bookmark backup' to backup my saved passwords... key3.db cert8.db signons.sqlite signons3.txt and signons2.txt. i have one week worth of backups. i tried replacing those five files in my profile directory with each of the seven backups, and none of the backups will produce my passwords. i can see encoded information in signons3.txt but that file is very old and doesn't have my most recent saved passwords that the sqlite file has, so going back to that version is not an option.

All of my saved passwords are gone. the password manager window is empty. i use the extension 'bookmark backup' to backup my saved passwords... key3.db cert8.db signons.sqlite signons3.txt and signons2.txt. i have one week worth of backups. i tried replacing those five files in my profile directory with each of the seven backups, and none of the backups will produce my passwords. i can see encoded information in signons3.txt but that file is very old and doesn't have my most recent saved passwords that the sqlite file has, so going back to that version is not an option.

Solución elegida

hi, it seems i solved the problem by attempting to downgrade to 3.6.3 using synaptic. for some reason, instead of downgrading, it just uninstalled the following six packages:

firefox firefox-3.5 firefox-3.5-branding firefox-3.5-gnome-support firefox-branding firefox-gnome-support

then i went to try to install firefox again (it installed 3.6.8), but only the following two packages got installed:

firefox (3.6.8+build1+nobinonly-0ubuntu0.10.04.1) firefox-branding (3.6.8+build1+nobinonly-0ubuntu0.10.04.1)

now all of my passwords are showing up again (phew!) guess it was just a botched upgrade or something....

Leer esta respuesta en su contexto 👍 1

Todas las respuestas (2)

more options

Solución elegida

hi, it seems i solved the problem by attempting to downgrade to 3.6.3 using synaptic. for some reason, instead of downgrading, it just uninstalled the following six packages:

firefox firefox-3.5 firefox-3.5-branding firefox-3.5-gnome-support firefox-branding firefox-gnome-support

then i went to try to install firefox again (it installed 3.6.8), but only the following two packages got installed:

firefox (3.6.8+build1+nobinonly-0ubuntu0.10.04.1) firefox-branding (3.6.8+build1+nobinonly-0ubuntu0.10.04.1)

now all of my passwords are showing up again (phew!) guess it was just a botched upgrade or something....

more options

Do not need to do all that...

After UPDATE... You simply close your Firefox and open it again (restart) and you will see password manger fixed!

yes I was also worried to see my passwords gone after updating to 3.6.8 but when I restarted by FireFox wow everything is back and normal even at 3.6.8.

I am posting this for future reference..anyone facing same problem..do not need to uninstall/reinstall.... simply close all Firfox windows and open again and it is fixed.