This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Why is Google Toolbar no longer working? Same for using Gmail.

  • 2 respuestas
  • 44 tienen este problema
  • 3 visitas
  • Última respuesta de the-edmeister

bunnykiss
bunnykiss
more options

Last night, I updated two add-ons (one of them was Personas, but I forget the other). Immediately after, I kept getting a stop script error. Then Google Toolbar just stopped working. The buttons disappeared or stopped working, as did the search bar. I uninstalled it and went to bed. This morning, I tried to open an e-mail in Gmail (like I've always been able to do) by clicking the mailto link, and nothing comes up. I checked and my setting is correct in the Applications tab of Firefox.

Does anyone know what's going on? I also should add that a couple of days ago, I updated Java as well. But this problem didn't come up right away. Running in safe mode and trying mailto links again does not solve the problem.

Last night, I updated two add-ons (one of them was Personas, but I forget the other). Immediately after, I kept getting a stop script error. Then Google Toolbar just stopped working. The buttons disappeared or stopped working, as did the search bar. I uninstalled it and went to bed. This morning, I tried to open an e-mail in Gmail (like I've always been able to do) by clicking the mailto link, and nothing comes up. I checked and my setting is correct in the Applications tab of Firefox. Does anyone know what's going on? I also should add that a couple of days ago, I updated Java as well. But this problem didn't come up right away. Running in safe mode and trying mailto links again does not solve the problem.

Todas las respuestas (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
You can use "Disable all add-ons" on the Safe mode start window to disable all extensions.
You have to close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

the-edmeister
the-edmeister
  • Moderator
more options

Yesterday another user reported a conflict with the Personas Plus extension and the Google Toolbar extension; no mention of a Gmail - mailto problem though. See if that Gmail problem is gone with the Personas Plus extension disabled.